ESTABLISHMENT OF THE CENTRAL CONSUMER PROTECTION AUTHORITY (CCPA)<\/u><\/strong><\/p>\n\n\n\nThe act has the provision of the Establishment of the CCPA which will protect, promote and enforce the rights of consumers. The CCPA will regulate cases related to unfair trade practices, misleading advertisements, and violation of consumer rights. <\/p>\n\n\n\n
The CCPA will have the right to impose a penalty on the violators and passing orders to recall goods or withdraw services, discontinuation of the unfair trade practices and reimbursement of the price paid by the consumers. The Central Consumer Protection Authority will have an investigation wing to enquire and investigate such violations. The CCPA will be headed by the Director-General.<\/p>\n\n\n\n
WHO CAN FILE A COMPLAINT?<\/u><\/strong><\/p>\n\n\n\nAccording to SECTION 2(1)(b) a complainant can be a person who is:<\/p>\n\n\n\n
- A consumer, or<\/li>
- Any voluntary consumer association registered under the Companies Act of 1986 or under any other law for the time being in force, or<\/li>
- The Central Government or any State Government, who or which makes a complaint, or<\/li>
- One or more consumers, where there is more than one consumer they shall have the same interest for filing a collective complaint, or<\/li>
- In the case of death of a consumer, his legal heir or representative who or which makes a complaint.<\/li><\/ul>\n\n\n\n
HOW TO FILE A COMPLAINT?<\/u><\/strong><\/p>\n\n\n\nThe very first step before filing a complaint the aggrieved party should do is to send a notice to the service provider from whom the goods were purchased or the service was availed informing him about the defects in the goods or the deficiency in the service or unfair practice. This notice is sent to the trader or the aggrieved party in order to see if that company or trader is willing to give the compensation or offer any other remedy. If in case the trader or service provider is not willing to provide with any remedy, the aggrieved party shall go ahead with filing a formal complaint.<\/p>\n\n\n\n
The next step is to file a formal complaint under the Consumer Protection Act of 1986. Here the aggrieved party does not need to hire a lawyer in order to file a complaint. He can file the complaint on his own. The aggrieved party just need to write down the following contents on a plain paper:<\/strong><\/p>\n\n\n\n- Name, description and the address of the complainant and of the opposite party or parties<\/li>
- Facts relating to the complaint and time and venue where it arose<\/li>
- All the possible documents in support of the allegations contained in the complaint<\/li>
- The relief or the remedy claimed by the complainant<\/li>
- The complaint should consist of signatures of the complainant or his authorized agent <\/li><\/ul>\n\n\n\n
The next step after the drafting of the complaint is to choose the appropriate authority under whom the complaint is to be filed. The complainant shall choose the authority according to pecuniary jurisdiction of his complaint i.e. the total value of the goods or services and the compensation claimed by him. It is to be noted here that the complainant can also file an online complaint on www.consumerhelpline.gov.in<\/p>\n\n\n\n
RIGHTS OF CONSUMERS<\/u><\/strong><\/u><\/strong><\/p>\n\n\n\nThe Consumer Protection Act has recognised six rights of a consumer which are :<\/strong><\/p>\n\n\n\n